How can we help?
Every answer here has its own link, so it can be shared, bookmarked or sent on.
Show help for:
Getting started
Signing up, the setup tour, and putting Logidex on your phone.
- The setup order that works, and why it is in that order
- Step 1 — Customize: teaching Logidex your business
- Step 2 — Connecting the tools you already use
- Step 3 — Drawing your travel areas
Your roster
People, skills, availability, travel areas and ratings.
- Travel fees, minimums and day limits
- Importing and exporting your roster
- Skills and skill levels
- Seeing and changing someone's schedule
Bookings & events
From inquiry to booked, and everything on the event card.
- The event card: everything about one booking
- Sending shifts to Google Calendar
- The Event Card and your Google Calendar
- Duplicate: there are two buttons, and they do different things
Staffing a job
Match & assign, the Board, conflicts and emergency coverage.
- How Logidex decides who to suggest
- When someone can't make a shift
- Contact message templates
- Staffing a shift, start to finish
Clients
Client records, booking history and money per booking.
- Client records, and where they come from
- Connecting Square
- Setting up client check-ins
- Sending client check-ins
Your booking form
Build one, or connect the form you already have.
Money & reports
Staff pay, what clients paid, and exporting to a spreadsheet.
All 6 articles →Plans & billing
What counts as billable staff, and changing your plan.
Accounts & signing in
Staff or admin, passwords, and working for two agencies.
- Staff login or admin login — which one am I?
- I didn't get my password reset email
- Creating your account, and the three questions Logidex asks first
- Signing in with Google
When something looks wrong
Old information on screen, emails not arriving, calendars out of step.
- Why does my page show old information?
- When your outside form stops sending bookings
- No map or miles on a booking
- A calendar invite says "event not found"