How can we help?
Every answer here has its own link, so it can be shared, bookmarked or sent on.
Show help for:
Accounts & signing in
Staff or admin, passwords, and working for two agencies.
- Staff login or admin login — which one am I?
- I didn't get my password reset email
- Signing in with Google
- Changing your password
When something looks wrong
Old information on screen, emails not arriving, calendars out of step.
Your portal
Signing in, finding your way around, and using it on your phone.
Your availability
Your usual week, your calendar, and asking for time off.
Your shifts
What you have been booked for, and saying yes or no.
When you can't make it
Asking for cover, and what happens next.
Your profile
Your name, photo, documents, skills and travel.
More than one agency
Switching between agencies, and what they each see.